FaceFile is Serious About Your Privacy
Privacy Statement
Effective Date: 01/08
FaceFile, Inc., and its wholly owned subsidiary FaceFile. (www.myfacefile.com),(collectively, "we", "us" or "FaceFile") is a licensee of the TRUSTe Privacy Program. This privacy statement discloses the privacy practices for http://www.myfacefile.com.
FaceFile is a signatory of the EU Safe Harbor framework and all FaceFile websites adhere to the Safe Harbor Principles regarding the transfer of personal data between the European Union and the US. More information about the Safe Harbor Agreement.
TRUSTe is an independent, non-profit organization whose mission is to build users' trust and confidence in the Internet by promoting the use of fair information practices. Because these websites want to demonstrate their commitment to your privacy, they have agreed to disclose their information practices and have their privacy practices reviewed for compliance by TRUSTe. By displaying the TRUSTe trustmark, these websites have agreed to notify you of:
- 1. What personally identifiable information of yours is received by FaceFile.
- 2. How the information is used.
- 3. With whom the information may be shared.
- 4. What choices are available to you regarding collection, use, and distribution of the information.
- 5. The kind of security procedures that are in place to protect the loss, misuse, or alteration of information under FaceFile control.
- 6. How you can correct any inaccuracies in the information.
- 7. The TRUSTe program covers only information that is collected through these websites, and does not cover information that may be collected through software downloaded from the site.
If you feel that FaceFile is not abiding by its posted privacy policy in connection with www.myfacefile.com, you should first contact our privacy administrator by email at mailto:privacy@myfacefie.com, telephone (303) 233-3506 or send mail to FaceFile, 747 Sheridan Blvd 9B, Lakewood, CO 80214. If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact TRUSTe at http://www.truste.org/consumers/watchdog_complaint.php. TRUSTe will then serve as a liaison with the Web site to resolve your concerns.
Your privacy is very important to us. This notice describes FaceFile's privacy policy. By registering and/or purchasing from www.myfacefile.com, you are accepting and consenting to the collection and use of your personal information as described in this policy.
1. Information Collection and Use
FaceFile, Inc. is the sole owner of the information collected on these websites. Information collected from www.myfacefile.com is held by FaceFile, Inc.. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. FaceFile, Inc. collects information from its users at several different points on its websites as set out below. FaceFile, Inc.. is located at 747 Sheridan Blvd 9B, Lakewood, CO 80214.
2. Registration
These websites may be viewed anonymously. In order to use (e.g., order products or services) these websites, a user must first complete the registration form. During registration a user is required to give their contact information (name, email address, and phone number) and to create a password. This information is used to contact the user about the services on our site for which they have expressed interest. FaceFile does not require the user to provide unique identifiers such as social security number. We may collect information about your specific areas of interest. This information is used to contact you about the services and products that we offer through our websites, including products provided by our partners and it will increase the level of service that we are able to offer you.
3. Order
We request information from the user on our order form. Here a user must provide contact information (i.e., name, telephone and shipping address) and financial information (i.e., credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user.
4. Cookies
A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our websites. Cookies can enable us to track and target the interests of our users to enhance the experience on our site. You can disable cookies by changing the settings on your browser. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. For example, the user will not be able to participate in any of our Sweepstakes, Contests or Special Offers that may take place. This privacy statement covers the use of cookies by www.myfacefile.com only and does not cover the use of cookies by any advertisers. More information on cookies can be found at www.allaboutcookies.org.
5. Third Party Advertisers
FaceFile uses pixels, or transparent GIF files, in connection with online advertising. These GIF files are provided by our ad management partners. These files enable our partners to recognize a unique cookie on your Web browser, which in turn enables us to learn which advertisements bring users to our website. The cookie was placed by us, or by another advertiser who works with our partners. With cookies and GIF files, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address.
6. Log Files
We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
7. Sharing
We work together with other businesses to provide some of our services to you. Sometimes fulfilling our obligations to you requires that we share your information with these businesses. For example, we share information with credit card processors and companies that will ship products to you. We also use other companies to provide services to us, including storing our customer data, sending emails and providing marketing assistance. These companies need access to our customer information but they are not entitled to use it for any other purpose. Furthermore, we have contracts in place with these companies that require them to process our customer data in accordance with US law. By purchasing our products and/or using our services you consent to us sharing your information with such third parties. Finally, since our business requires us to pay royalties based on the sale of each of service contracts with mobile providers, we must report aggregate anonymous sales figures to the carrier with whom we work. However we do not share any information about individual customers with publishers without your authorization.
8. Links
These websites contain links to other sites. Please be aware that FaceFile is not responsible for the privacy practices of such other sites. We encourage our users, when they leave our site, to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by FaceFile's websites.
9. Affiliate Program
FaceFile's Affiliate Program pays website owners a commission for driving quality traffic to FaceFile. To register for the FaceFile Affiliate Program, you will be taken to a third party site. We encourage our users, when they leave our site, to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by FaceFile's websites.
10. Surveys & Contests
From time-to-time our sites request information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving use of and satisfaction with these websites.
11. Spread the Words Campaign
If a user elects to participate in our referral program for recruiting a friend to become a customer of FaceFile, we will ask for the friend's name and email address. FaceFile will automatically send the friend a one-time email, inviting them to sign up, visit the site or try our product. This is the sole purpose for which your friend's contact details will be used. You acknowledge that your name will be provided to your friend as part of the referral process and to reduce nuisance emails. We ask the friend during the registration stage for the myfacefile.com user name of the recruiter. FaceFile uses this referral information to enable both the user and the friend to collect rewards. Please note that by providing us with your friend's name and email address you confirm that your friend has consented to receive this message.
Friends recruited through this program will register with us and enjoy all of the benefits of being a user.
12. Testimonials
FaceFile appreciates positive feedback from our users. We may use comments from surveys and emails we receive from our users in our marketing and promotional materials. By providing FaceFile with such comments, you give FaceFile permission to use your comment for any promotional purpose.
13. Security
These websites take every precaution to protect users' information. When users submit personally identifiable information via the websites, the information is protected both online and off-line.
When our registration/order form asks users to enter personally identifiable information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Firefox and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing".
While we use SSL encryption to protect personally identifiable information online, we also do everything in our power to protect user information off-line. All of our users' information, not just the personally identifiable information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, a billing clerk or customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment, behind a locked cage.
If you have any questions about the security at our websites, you can send an email to customerservice@myfacefile.com
14. Special Offers
We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see description of our Choice/Opt-out/Opt-in policy below.
15. Website Activity
FaceFile uses a third party tracking utility to track end-user activity through our site through the use of cookies. Activity is tracked in an effort to make our site easy to navigate through, and to find out which areas of our sites draw the most attention. The information tracked are such things as Most Requested Page, Least Requested Page, Top Entry Page, Top Path Through Site, cities users are visiting from, average length of time spent at the site, etc. The information gathered is anonymous.
16. Site and Service Updates
We may send the user site and service announcement updates. Members are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user regarding updates to our site and service and issues relating to their account via email or phone.
17. Correcting/Updating Personal Information
If a user's personally identifiable information changes (such as post or zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update, or remove that user's personal data from our databases.
To receive a copy of your personally identifiable information which FaceFile holds about you, please contact customerservice@myfacefile.com. To notify FaceFile of a change, you can go to the My Account pages located at http://www.myfacefile.com/login or email Customer Support at customerservice@myfacefile.com.
You will receive a response to your request within twenty (20) business days.
18. Choice/Opt-out/Opt-in
By registering with myfacefile.com, you agree to receive promotional materials via email from FaceFile. Our pay users are given the opportunity to opt-in of having their information used for purposes not directly related to our websites at the point where we ask for the information. For example, our order form has an opt-in mechanism so users who buy a product or service from us, but don't want any marketing material, can keep their email address off of our lists.
Pay users who opt–in and no longer wish to receive our newsletter or promotional materials sent by FaceFile on behalf of our partners may opt-out of receiving these communications by replying with unsubscribe in the subject line of the email or by emailing or by contacting customerservice@myfacefile.com.
FaceFile will never share your confidential information with any other party (except as set out in the "Sharing" section in our privacy statement). Paid subscribers who do opt-in to have their information shared with a third party should be aware that their information will be subject to the privacy practices of such third parties and users are advised to consider the policies of each such third party prior to any opt-in for information sharing. FaceFile selects its third party partners with care but does not have any ongoing control over the privacy practices of such third parties.
myfacefile.com may share any of the categories of non-confidential Customer Information with companies from which Customer has purchased or used our service. ( Set out in the "Sharing" section in our privacy statement) All nonaffiliated companies that act on our behalf and receive Customer Information from us are contractually obligated to keep the information we provide to them confidential, and to use the Customer Information we share only to provide services we ask them to perform or previously agreed upon marketing services. No credit card information will be transmitted outside of myfacefile.com systems at any time. FaceFile selects its third party partners with care but does not have any ongoing control over the privacy practices of such third parties.
In addition, we may share any of the non-confidential categories of Customer Information with affiliated companies in order to provide marketing support and other services, such as a service provider that distributes marketing materials. These companies may help us to market our own products and services or other products and services that we believe may be of interest to you. Please note that some of our nonaffiliated and affiliated companies may provide you with additional marketing support or materials for services or products other than those of myfacefile.com.
If you wish to have your information removed from our list of shared customer information and you are a Paid Subscriber who opt-in, please send a request, in writing, to myfacefile.com Attn: Data, 747 Sheridan Blvd. Unit 9B, Lakewood, CO 80214.
19. Notification of Changes
If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected. Your browser may not support display of this image.
20. Legal Obligations
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.
